Shipping Policy

PORT&LOTUS offers two shipping options based on the delivery destination:

• Local Delivery: approximately 3–7 business days
• International Shipping: approximately 7–25 business days

Order processing usually takes 1–2 business days and is not included in the delivery estimates above.

Available shipping methods, estimated delivery times, and shipping costs will be displayed at checkout.

1. Local Delivery

Service Area

Local Delivery is available for eligible addresses within the contiguous United States, including the 48 adjoining states and Washington, D.C.

Local Delivery does not apply to Alaska, Hawaii, U.S. territories, or other remote island regions. Orders to these destinations will be handled under International Shipping, subject to service availability.

Order Processing

In-stock orders are usually processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Pre-order items will ship according to the estimated date shown on the product page.

Delivery Time

Local Delivery usually takes approximately 3–7 business days after the order has been processed and shipped.

Delivery may take longer due to weather, carrier delays, public holidays, peak shopping periods, or local delivery conditions.

Delivery times are estimates and are not guaranteed.

2. International Shipping

Service Area

International Shipping is available for eligible orders delivered to:

• Alaska and Hawaii
• U.S. territories and remote island regions
• Supported countries and regions outside the United States

Shipping availability depends on the destination, carrier coverage, local regulations, and product eligibility.

Order Processing

In-stock international orders are usually processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Pre-order items will ship according to the estimated date shown on the product page.

Delivery Time

International Shipping usually takes approximately 7–25 business days after the order has been processed and shipped.

Actual delivery times depend on the destination, selected shipping method, customs clearance, carrier service, and local delivery conditions.

Orders to remote areas may require additional delivery time.

Delivery times are estimates and are not guaranteed.

Customs Duties and Import Fees

International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, or handling charges imposed by the destination country or region.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

PORT&LOTUS does not control these charges and cannot predict their amount.

If a package is refused or returned because the recipient does not pay the required import charges, related return costs may be deducted from the eligible refund.

Shipping Costs

Available shipping methods and shipping costs will be displayed at checkout based on the delivery destination, package details, and selected shipping method.

Any free-shipping promotion is subject to the terms displayed on the website at the time of purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–72 hours for tracking details to update.

Some orders may arrive in separate packages and may have multiple tracking numbers.

Address Changes

Please review your shipping address carefully before placing your order.

If you need to correct an address, contact us as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has been processed or shipped.

PORT&LOTUS is not responsible for delivery problems caused by incorrect or incomplete address information provided by the customer.

Delivery Problems

If your package is significantly delayed, marked as delivered but cannot be found, returned to the sender, damaged, incorrect, or incomplete, please contact Customer Support.

For damaged, incorrect, or incomplete orders, contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Please keep the item and original packaging until the issue has been reviewed.

Contact Us

For shipping-related questions, please include your order number.

Email: info@portlotus.com

We usually respond within 1–2 business days.