Shipping

Order Processing

In-stock orders are usually processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Pre-order items will ship according to the estimated date shown on the product page.

Delivery Time

Estimated delivery time is approximately 3–25 business days, depending on the destination and shipping method.

Delivery estimates do not include processing time and may be affected by customs clearance, weather, carrier delays, or local delivery conditions.

Shipping Costs

Available shipping methods and shipping costs will be displayed at checkout based on your delivery address.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 24–72 hours for tracking details to update.

Customs and Import Fees

International orders may be subject to customs duties, import taxes, or handling fees.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Address Changes

Please check your shipping address carefully before placing your order.

Contact us as soon as possible if you need to correct an address. We will try to help, but changes cannot be guaranteed once an order has been processed or shipped.

Delivery Problems

If your package is delayed, marked as delivered but cannot be found, returned to the sender, damaged, or incorrect, please contact our Customer Support team.

For damaged or incorrect orders, contact us within 7 days of delivery and include your order number and clear photos of the item and packaging.

Contact Us

For shipping-related questions, please include your order number when contacting us.

Email: info@portlotus.com

We usually respond within 1–2 business days.